Terms and Conditions

Terms and Conditions

Promotional Terms & Conditions:

Free Gift with Annual App Subscriptions (New Customers Only)

Free gift with Annual App Subscription. Upon payment of annual app subscription, you shall receive an email with guidance on how to claim. By clicking the link within the email your unique code will be automatically applied to your basket. Discount is only valid on selected products only and must be claimed within 30 days. Code is valid for new customers only. We reserve the right to retract this offer at any time. Subject to availability and while stock lasts. Not to be used in conjunction with any other promotion. Discount is not valid on shipping. Shipping charges may apply. This offer is only valid on shreddy.com only.

Competitions:
SUPERGREENS TikTok Competition

SHREDDY45 Challenge

 Terms & Conditions:

You are using a website operated by Shreddy Ltd. Our full company name is Shreddy Ltd and we are registered in England and Wales with registration number 12231699. Referred to as “Shreddy” or “we” in this agreement. By accessing or using the Shreddy Website, the Shreddy Service, or any applications (including mobile applications) made available by Shreddy (together, the “Service”), however accessed, you agree to be bound by the following terms and conditions which consists of the following policies:

  1. General Terms of Use
  2. Acceptable Use
  3. Privacy Policy

(and together, are the “Terms and Conditions”).

The Service is owned or controlled by Shreddy. These Terms and Conditions affect your legal rights and obligations. If you do not agree to be bound by all of these Terms and Conditions, do not access or use the Service.

There may be times when we offer a special feature that has its own terms and conditions that apply in addition to these Terms and Conditions. In those cases, the terms specific to the special feature shall apply to the extent there is a conflict with these Terms and Conditions.

Contact Shreddy

If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to Shreddy or its business, please contact hello@shreddy.com.

Definitions

  1. – “Account” – a registered user account with Shreddy Ltd
  2. – “Shreddy” – is the application owned and distributed by Shreddy Ltd
  3. – “Shreddy Service” – Shreddy provides the service of a platform where users can share content and ideas.
  4. – “Shreddy Website” – website www.shreddy.com
  5. – “Content” – means any data, text, files, information, usernames, images, graphics, photos, profiles, links and other content or materials.
  6. – “Product” – means any digital or physical fitness or related product purchased through the Shreddy website or Shreddy applications.
  7. – “Seller” – means the brand you are purchasing from.
  8. – “Software” – means the Shreddy application that a user can use on a computer or supported mobile device in order to utilize the Services; the Software may be downloaded or accessed on the Internet.

General Terms of Use

  1. You must create an Account in order to use the Service.
  2. You must be at least 16 years old to use the Service.
  3. You must use the Shreddy website and Service only in accordance with our Acceptable Use Policy.
  4. You are responsible for any activity that occurs through your Account and you agree you will not sell, transfer, license or assign your account, followers, username, or any Account rights. With the exception of people or businesses that are expressly authorized to create Accounts on behalf of their employers or clients, Shreddy prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to Shreddy upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
  5. You agree that you will not solicit, collect or use the login credentials of other Shreddy users.
  6. You are responsible for keeping your password secret and secure.
  7. Any links shared on Shreddy are your responsibility and we take no responsibility for any third party links shared on the Shreddy website. If we find that any third party links you have posted do not comply with our Terms and Conditions, you will be removed from the Service.
  8. You must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and you must not post private or confidential information via the Service. If found doing so we would delete your account and report you to the relevant authorities.
  9. You may not use the Service for any illegal or unauthorised purpose.
  10. You are solely responsible for your conduct and Content that you submit, post or display on or via the Service.
  11. You must not change, modify, adapt or alter the Service or change, modify or alter another website so as to falsely imply that it is associated with the Service or Shreddy

You must not create or submit unwanted email, comments, likes or other forms of commercial or harassing communications (a/k/a “spam”) to any Shreddy users.

Rights & Ownership

  1. Shreddy does not claim ownership of any Content that you post on or through the Service. Instead, you hereby grant to Shreddy a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use the Content that you post on or through the Service, subject to our Privacy Policy.
  2. You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.
  3. You represent and warrant that: (i) you own the Content posted by you on or through the Service or otherwise have the right to grant the rights and licenses set forth in these Terms and Conditions; (ii) the posting and use of your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Service; and (iv) you have the legal right and capacity to enter into these Terms and Conditions in your jurisdiction.
  4. The Service contains Content owned or licensed by Shreddy (“Shreddy Content”). Shreddy Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and Shreddy, Shreddy owns and retains all rights in the Shreddy Content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Shreddy Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Shreddy Content.
  5. The Shreddy name and logo are trademarks of Shreddy Ltd, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Shreddy. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Shreddy, and may not be copied, imitated or used, in whole or in part, without prior written permission from Shreddy.
  6. You agree that Shreddy is not responsible for, and does not endorse nor monitor, any third party Content posted within the Service. Shreddy does not have any obligation to pre-screen, monitor, edit, or remove any third party Content. If your Content violates these Terms and Conditions, you may bear legal responsibility for that Content.

App Payments

All payments are handled through the Apple and Google app stores and are under their terms and conditions. All web subscriptions are handled by Stripe and are bound by these terms and conditions. 

Subscription Info

The download of Shreddy is free of charge. Once users register they will have to subscribe in order to get access to the app content.

Our subscription services operate on a renewal basis according to the subscription package you have selected – Annual, Quarterly, or Monthly. Please note that after twelve months the renewal costs for your chosen subscription do exclude any discounts that may have been applied to the initial subscription purchase. Renewal will be at the current cost of the subscription, excluding any discounts.

Subscribing will give you access to all of the workout guides, meal plans and features the app offers.

  • If you decide to subscribe, you agree to instantly pay the price shown upon confirmation of purchase.
  • Payment will be charged to the payment account linked to the card (if you are subscribing via web) or account you are using (the Apple or Google account connected to your device).
  • If it is not cancelled earlier on, a subscription will automatically renew within 24 hours before the end of the current subscription period.
  • Your account will be charged for renewal within 24 hours before the end of the current subscription period.
  • You have the right to manage your subscription and auto-renewal may be turned off at any point after purchase.
  • The amount you paid for your subscription upon purchase is non-refundable even if the subscription is terminated early.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later 30

  • Pay in 3 instalments

  • Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. 

Returns

This Refund and Returns Policy applies for all products purchased through the SHREDDY checkout.

You acknowledge that SHREDDY provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and SHREDDY.

You will be sent a confirmation of the sales contract between SHREDDY and yourself via email promptly after the conclusion of the contract.

Return Policy:

  • PHYSICAL FITNESS PRODUCTS: SHREDDY cannot exchange or refund any physical fitness products due to hygiene reasons. (regulation 28(3)(a), CCRs).
  • NUTRITION PRODUCTS: You have 14 days to return your nutrition products (supplements or accessories) under our 14 day return period policy for this type of products. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use. In order to receive a refund, all nutrition products must be returned unused, unopened, intact in the original packaging they were in when received with a completed returns slip supplied by SHREDDY within the original parcel. Please ensure that when you receive an item that you ensure all seals or tags are still intact.
  • PRE-ORDER CLOTHING: As these items are made to order they are therefore not refundable. We only accept returns if the item you received is faulty, not fit for purpose or misdescribed. Such faults have to be reported within 60 days of delivery.
  • RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded. To receive the products you ordered, you will need to create another order. You will not be refunded for the postage as we have incurred the cost of sending you the order.
  • IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and customer support cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again. If a replacement order cannot be arranged, a refund will be issued instead.
  • RETURNS BY CUSTOMER: Any digital or physical fitness products returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
SUPPLEMENTS:

You have 14 days to return your supplement products (supplements or accessories including shakers and scoops) under our 14 day return period policy for this category of products. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use. In order to receive a refund, all products must be returned unused, unopened, intact in the original packaging they were in when received with a completed returns slip supplied by SHREDDY within the original parcel. Please ensure that when you receive an item that you ensure all seals or tags are still intact.

Please note, our pouches are completely compostable meaning the printing on our supplement pouches is more fragile than usual therefore you may find some silver marks on the pouches on arrival. Such marks shall not constitute a refund and will not effect the quality of the products themselves.

Refunds for physical Products shall only be given in the following circumstances:
  1. If the item was ripped or broken which made it non-functioning.
  2. If the transaction was not a genuine transaction (card fraud etc)
  3. If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.

Faulty products

If you have received a faulty product and it's within 60 days from purchase please send in a picture of the faulty product and we can exchange this but unfortunately, there will be no refunds.

Statement On Colours

Actual product colours may vary from colours shown on your monitor. Different computer screens, operating systems, and even web browsers have different colour characteristics, so it is not possible to get a given colour to look the same on every screen. Colours in any promotional material shared by SHREDDY may also be altered due to editing required to achieve higher photo/video quality.

Disclaimer

All Shreddy content has been approved and confirmed by Level 3 Personal Trainers and Nutritionists. If you, as an individual suffer from any allergies or any other health issues please consult your doctor or GP before starting Shreddy. You should always obtain any appropriate professional health advice relevant to your particular circumstances.

The Shreddy App makes no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability or suitability of the information contained or referenced in this app. The information is subject to professional differences of opinion, human error in preparing this information. The Shreddy Plans is not liable for any loss resulting from any action taken or reliance made by you on any of the information or material contained in the ebook. If you use, or otherwise rely on, any of the information in the app you are responsible for ensuring, by independent verification, its currency, accuracy, completeness, reliability and relevance to your own personal and individual circumstances. 

Giveaways

  1. T&Cs apply - 1 winner per giveaway. The promoter "SHREDDY Ltd” will host competition, competition will run for time indicated on giveaway post
  2. The competition is open to residents of the United Kingdom (or global if indicated on entry form) aged 18 years or over except employees of SHREDDY and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition unless otherwise specified in the competition post.
  4. By entering this competition, an entrant is indicating her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via Instagram (or any other SHREDDY social media platform on which giveaway is shared)
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified, unless otherwise specified on the entry post.
  7. Closing date for entry will be announced on our social media platform. After this date, no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The promoter (SHREDDY) will notify the winner when and where the prize can be collected / is delivered.
  10. The promoter’s (SHREDDY) decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

Refund Policy

As SHREDDY is a digital product, as soon as you subscribe you have access to all the content available on the app. Therefore, you hereby acknowledge that your purchase cannot be cancelled and that the Seller is not obliged to provide you with a refund.

Refunds for the Product shall only be given under exceptional circumstances:

  • If there is a technical issue that the Seller is responsible for, which has prevented you from ever accessing the Product.
  • If a duplicate subscription payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
  • If your subscription payment was not a genuine transaction (e.g. card fraud etc).

Change of Mind & Early Termination:

Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the Product is not suitable for you, we will not be able to refund you. Terminating your subscription early does not give you the right to a refund of any unused portion of your subscription, even if you stop accessing the app before the date when your subscription was set to expire.

Technical Issues:

The Product may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product’s performance. Issues of this nature are not necessarily the result of an oversight during the Product’s development and may therefore often be out of the Seller’s control. Nonetheless, the Seller should always strive to rectify these issues in a timely manner to ensure the Product’s optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of the Product, experiencing them will not constitute grounds for a refund.

Cookie Policy for SHREDDY

This is the Cookie Policy for SHREDDY, accessible from https://shreddy.com

What Are Cookies:

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies on if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Site preferences cookies

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access the Service. This acceptable use policy applies to all users of, and visitors to, the Service.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which form part of our Terms and Conditions.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our General Terms of Use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.
  • Not to abuse our staff through emails and social media. Any form of abuse will result in your account being blocked.

We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trademark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Nutritional Information:

Within the provided meal plans, the nutritional data is verified by a qualified dietician/nutritionist and the nutritional value information is sourced from the U.S. DEPARTMENT OF AGRICULTURE
Agricultural Research Service
https://fdc.nal.usda.gov/index.html


Workout information:

Within the provided workouts, the exercise data has been collated and put together by qualified NRPT personal trainers.
https://nrpt.co.uk/

 

Contact Shreddy

If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to Shreddy or its business, please contact hello@shreddy.com

 

Mobile Terms of Service

Last updated: Nov. 1, 2022

The SHREDDY mobile message service (the "Service") is operated by SHREDDY (“SHREDDY”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SHREDDY’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SHREDDY through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SHREDDY. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335692062 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SHREDDY mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335692062 or email 

hello@shreddy.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.