Subscription Terms & Conditions

Subscription Plans

Should you choose to subscribe to a product subscription plan, the subscription plan consists of an initial charge followed by recurring monthly charges as agreed to by you. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment required by you and that you accept responsibility for all recurring charges prior to cancellation.

Subscription Payments

We shall charge you periodically without further authorisation from you, until you proactively opt out of auto-renewal via the subscription portal, by using the Cancel Subscription button.

The initial payment you make for your product subscription will be taken at the time of checkout. Subsequent payments will be determined by the  date of your initial subscription order.  For example, if your previous order was placed on 1st September and the subscription is set to a 1-month frequency, the next billing date will be 1st October.

Should your payment decline, your subscription order will not be shipped to you. Once the payment is made, your subscription will continue. 

Subscription Cancellation

You can cancel your subscription at any time via the subscription portal. Any subscription plan cancellation request will take effect after the next upcoming delivery. For example, if you raise a cancellation on 15th September and your next delivery is expected on 17th September you will receive your final delivery on 17th September and your subscription will be canceled from that point in time.

Product Availability

All orders are subject to availability. If your subscription order is not available, we may cancel your order for that specific month and you will not be charged. 

Amending Your Order

You have the option to delay, cancel or skip an order, provided notice is given at least 5 days before your next billing date. Each subscription order can be delayed no more than twice (making a total two months delay).

Promotional Offers

Promotional offers may be available on our subscription including but not limited to subscribe and save discounts. Special offers will not apply on top of any subscribe and save discount, except where it is related to meeting a spend threshold. Any special offers will apply for your first monthly subscription only, following monthly subscriptions will be charged without discounts or promotions. 

Shipping Subscription Products 

The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. Except that, if your initial order qualifies for promotional next day delivery, all recurring orders will only qualify for standard delivery.

Changing Your Subscription Products 

Should you wish to change the product or flavour for which you are subscribed to, please cancel your subscription and create a new subscription order. Failing that, please contact our customer support who can help you do this directly. 

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.